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Looking for a new mobile phone? Call us to discuss your options and understand available choices.
Call About PhonesIndependent UK guidance service
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Mon–Fri 9am–5pm · Weekends closed
ThreeHelp is an independent guidance service. We are not affiliated with or endorsed by any mobile network operator.
Our guidance services
Book a SIM-Only Deal
Looking for a SIM-only plan? Speak with our team about data allowances, calls, texts and contract options.
Call About SIM DealsComplaint Guidance
Have a concern or service issue? Call us for independent guidance on understanding your options.
Call for GuidanceReturns & Forms Help
Need information about returns, forms or documentation? Our team can help explain the process.
Call for Guidance
Mobile Phone Support
Settings, features and everyday handset questions.
Speak to an AdvisorBilling & Payments Guidance
Make sense of bills, charges and payment terms.
Speak to an AdvisorBroadband Support
Connection, speed and package questions explained.
Speak to an Advisor
How we can help
Support topics people ask about most often
Explore common mobile phone, SIM-only, broadband and connectivity questions. Call our team for straightforward guidance.
Mobile Phone SIM Only Deals
Understand SIM-only plan options, common contract types and what to check before choosing.
Get HelpMobile Pay Monthly Phones
Get clear guidance on monthly phone options, upgrades, contract terms and payment structures.
Get HelpMobile Phone Deals With Free Gifts
Understand promotional phone offers, bundled gifts and the conditions worth checking.
Get HelpBest Prepaid Phone Plans
Explore prepaid and pay-as-you-go mobile options and understand how they work.
Get HelpMobile Phone Deals
Get guidance on mobile phone offers, devices, networks and switching options.
Get HelpBroadband Deals UK
Understand broadband options, speeds, contract terms and availability.
Get HelpBest Broadband and Phone Deals
Explore combined broadband and mobile package options.
Get HelpBroadband Not Working Properly
Understand common broadband connection problems and possible next steps.
Get HelpTV Package Guidance
Understand TV package options, subscription structures and related services.
Get HelpTV Not Working Properly
Explore common TV connection and service issues.
Get HelpSlow Internet Speed
Understand possible reasons for slow internet and what information to check.
Get HelpWiFi Not Working
Get guidance on common WiFi issues and possible troubleshooting steps.
Get HelpGuidance on Changing Networks
Understand the process of switching mobile or broadband providers.
Get HelpUpgrade-Related Information
Learn what to consider before upgrading a mobile phone or broadband plan.
Get HelpBilling-Related Queries
Understand billing structures, charges and common account questions.
Get HelpOvercharged for Broadband
Understand how to review broadband charges and identify questions to raise with your provider.
Get HelpPoor Internet Connection
Learn about possible connection-quality problems and how to assess them.
Get Help- Call Our Team
Can’t see your topic?
If your question isn’t listed, call anyway. Our team covers a wide range of mobile and connectivity questions.
Need help with a mobile phone deal?
Speak to our team for independent guidance on mobile phone deals, SIM-only plans, contracts and upgrades.
Get in TouchWhy users choose ThreeHelp
Clear, independent guidance on UK mobile phones and connectivity.
We help people understand their options before making a decision, from mobile phone deals and SIM-only plans to broadband options and network switching. Straightforward information, no unnecessary jargon and a real person to speak with when you need guidance.
Clear explanations
Contracts, allowances and charges explained in plain English.
Helpful and independent information
General guidance that isn’t tied to any single network or provider.
Easy telephone access
No forms or sign-ups. Just call and speak to a real person.
FAQ
Frequently asked questions
Quick answers about what ThreeHelp does. If you have a different question, our team is happy to help.
ThreeHelp is an independent mobile phone and connectivity guidance website helping UK visitors understand available options.
Ask Us on the PhoneFeedback
Real feedback from people we've helped
Helpful guidance and clear explanations for people exploring mobile phone and connectivity options.
Really helpful and patient. They explained my SIM-only options clearly so I could decide what suited me before contacting my provider.
MichaelSIM-only guidance I was confused about my broadband contract and connection problems. The call was quick, friendly and left me knowing exactly what my next steps were.
Hamdi AbubakirBroadband guidance Straightforward, honest information before my upgrade. No pressure at all, just clear explanations in plain English.
Beatrice FrimpongUpgrade information
Please Read Carefully
- ThreeHelp provides independent information and general guidance.
- ThreeHelp is not a mobile network operator.
- We do not process mobile network payments or manage network customer accounts.
- We do not request bank account details, card numbers, passwords or security codes during guidance calls.
- Network prices, promotional offers and availability are subject to the relevant provider’s terms and conditions.
- Any referral arrangements, if applicable, will be clearly disclosed.
Get in touch
Speak with our team for clear, independent guidance.
Have a question about mobile phone deals, SIM-only plans, monthly contracts, upgrades or broadband? Reach out to our team and let us help you understand your options.
0808 117 6502- Calling hours
- Monday – Friday: 9:00am – 5:00pm
- Saturday, Sunday & bank holidays: Closed
- Service coverage
- England, Scotland, Wales & Northern Ireland
- Call charges
- Our 0808 number is free to call from UK landlines and mobiles. Calls made from outside the UK, or through some business phone systems, may be charged at your provider’s rates.
Prefer to talk it through?
Our team is available to discuss your mobile phone and connectivity questions.
Call 0808 117 6502- UK Guidance
- Mobile Connectivity
- SIM-Only Information
- Broadband Guidance