Terms & Conditions

ThreeHelp is an independent guidance service. We are not a mobile network operator, broadband provider or TV provider, and we are not affiliated with or endorsed by any of them. This website is not the official website of Three UK or any other network.

We provide general information and guidance to help you understand mobile phone, SIM-only, broadband and connectivity options. Our guidance is not financial or legal advice.

• We cannot access, change or manage your network or provider account.
• We do not process payments, returns or complaints on behalf of any provider.
• Any decision to buy, switch, upgrade or cancel a service is yours to make directly with the relevant provider.

Network prices, promotional offers and availability change frequently and are set by each provider under their own terms and conditions. Always confirm the details directly with the provider before you commit.

You can reach us on 0808 117 6502. Our 0808 number is free to call from UK landlines and mobiles. Calls made from outside the UK, or through some business phone systems, may be charged at your provider’s rates. Calls may be recorded for quality and training purposes.

If ThreeHelp ever receives payment for introducing you to a provider, we will tell you clearly before you proceed.

We take care to keep our information accurate, but we cannot guarantee it is complete or up to date at all times. To the extent permitted by law, we are not liable for decisions made based on general guidance. Nothing in these terms limits liability that cannot be limited under UK law.

The ThreeHelp name, logo and website content belong to ThreeHelp. Third-party trademarks mentioned on this site belong to their respective owners and are used for identification only.

Our Privacy Policy explains how we handle personal information.

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.