1. Who we are
ThreeHelp (“we”, “us”) is an independent mobile phone and connectivity guidance service operating in the United Kingdom. We are the controller of the personal information described in this policy. You can contact us on 0808 117 6502.
2. Information we collect
- When you call us: your telephone number, the date and time of your call and any details you choose to share about your question.
- When you browse the website: standard technical information such as your IP address, browser type and pages visited, recorded by our hosting provider for security and performance.
3. Information we never ask for
We will never ask for bank account details, card numbers, passwords, PINs, one-time security codes or network account log-in details. If anyone claiming to be from ThreeHelp asks for these, please end the call.
4. How we use your information
- To answer your question and provide general guidance.
- To keep a record of calls for quality and training purposes.
- To keep our website secure and working properly.
- To meet our legal and regulatory obligations.
5. Lawful basis
We rely on our legitimate interests in responding to enquiries and running a secure website, and on legal obligation where the law requires us to keep certain records.
6. Sharing your information
We do not sell your personal information. We share it only with service providers who help us operate (such as website hosting and telephone services) under appropriate contracts, or where required by law. Any referral arrangement with a third party will be disclosed to you before any information is passed on, and only with your consent.
7. How long we keep it
Call records are kept for no longer than 12 months unless a longer period is required by law. Website logs are retained by our hosting provider for a limited period for security purposes.
8. Your rights
You have the right to access, correct or erase your personal information, to restrict or object to its use, and to data portability. To exercise these rights, call us on 0808 117 6502. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).
9. Cookies
See our Cookie Policy for details of the limited technologies used on this website.